Refund policy

Product Return


This policy is valid for 7 days. If more than 7 days have passed since the date of purchase, we are sorry that we cannot provide you with a refund or exchange.

To be eligible for return, the item must be unused, in the same condition as when it was received, and in its original packaging.In case of any dispute, Jade Butterfly Jewellery Co reserves the right of final decision.

There are several types of items that cannot be returned. Jadeite jade bracelets, jadeite jade rings, jadeite jade testing certificates, products inlaid accessories (eg: pendant mounted 18K gold pinch bail) when it is shipped. Customized services and customized products cannot be returned. We also do not accept personal or hygiene products, hazardous substances, or flammable liquids or gases.

Other items that cannot be returned:
* Gift Card
* Used item with visible trace
* Wear and tear of the product
* Downloadable Software Products
* Certain health and personal care items

To complete the return process, you must provide a receipt or proof of purchase.
Do not return purchased items to the manufacturer.

In some cases, only partial refunds are offered: (if applicable)
* Any item that is not in its original condition, including damage or missing parts not caused by our fault.
* Any item returned more than 7 days after delivery

Refund (if applicable)
Once your returned item has been received and inspected, we will notify you by email that we have received your returned item. You will also be notified whether the refund is approved or rejected.
If the refund is approved, we'll process your refund and automatically credit your credit card or original payment method within a certain number of days.

Delayed or lost refunds (if applicable)
If you haven't received your refund, please check your bank account again first.
Next, please contact your credit card company, it may take some time for the refund to be officially credited.
After that, please contact your bank. Refunds usually take a period of time to be credited.
If you have completed all these steps and have not received your refund, please send an email to contact us。

Special offer products (if applicable)
Sorry, refunds are only available for original-priced items, not for discounted items.

Replacement (if applicable)
We will only replace an item if it is defective or damaged. As each natural jadeite product is unique, all natural jadeite products cannot be guaranteed to be identical after replacement. If you need to replace the item with the same model, please send an email to and send your item to “230, 2/F, DOMAIN, 38 KO CHIU ROAD, YAU TONG, KOWLOON, HONG KONG”.

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the returned item. Once the returned item is received, we will send you a gift card.

If the item was not marked as a gift at the time of purchase, or the gift giver requested that the contents of the order be shipped to the gift giver so that it can be brought to you in person later, we will send the refund to the gift giver and the gift giver will know that you have made a return.

To return a product, you should send the product to“230, 2/F, DOMAIN, 38 KO CHIU ROAD, YAU TONG, KOWLOON, HONG KONG”.

When returning an item, you will be responsible for the shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.

Depending on where you live, the time it takes to receive your replacement product may vary.

For value of the parcel worth more than USD $75, you should consider using a trackable shipping service or purchasing shipping insurance, since we cannot guarantee receipt of your returned item.