Please provide your order number within 6 hours of placing the order (not applicable to in-store pickup orders). As each natural jadeite item is unique, such items cannot be altered. If you want to change the accessories of the product (for example: the clip attached to the pendant), please provide the URL or name of the new color at the same time. If you want to change the model, style or color of other products, please let us know by email.

If you have received a confirmation email from us, it means that you have successfully placed the order! You can also log in to your account to view old order history and track recent orders.

Order confirmation emails may fall into spam / abusive Send mail folder. If you still cannot find your order confirmation email, please contact us for further investigation.

Please open all boxes to check first. If the order contains additional accessories, such as a pendant with a clip, we will pre-install the clip unless the customer advises otherwise. In general, we try to put items in one email. If you have checked and cannot find the remaining items, please email contact us.

Please contact us within two days of order confirmation, or before the expiration date of the promotion, and provide Relevant discount codes and order numbers. As long as the promotional offers are still valid, we are happy to make relevant arrangements for you.

Sorry, only one discount code can be used per order.